No orders will be shipped to an address outside the borders of The Republic of South Africa.

All orders placed before 12:00 on a week day, will be dispatched within 24 hours. Should the order be placed on a Friday or the day before a public holiday, then the order will be dispatched on the very next week day at the latest.

Once an order is placed, a confirmation will be sent via e-mail. The confirmation will contain all the information relevant to the order.

NO ITEMS WILL BE SHIPPED BEFORE PAYMENT HAS BEEN RECEIVED BY SPORTSTUFF

GREATER GAUTENG 2 DAY SERVICE:
The item must be ordered before 12:00pm 2 days before delivery is required. This service only applies to GAUTENG ONLY. 2 day delivery is dependent on stock availability and is not a guaranteed service. Please nominate your nearest POST OFFICE for this service.

COUNTRYWIDE COUNTER-TO-COUNTER:
The item must be ordered before 12:00pm 2 days before delivery is required. This is a countrywide service. 2 day delivery is dependent on stock availability and is not a guaranteed service. Please nominate your nearest POST OFFICE for this service.

COUNTRYWIDE POSTNET-TO-POSTNET:
The item must be ordered before 12:00pm 2 days before delivery is required. This is a countrywide service. 2 day delivery is dependent on stock availability and is not a guaranteed service. Please nominate your nearest POSTNET for this service.

COUNTRYWIDE DOOR-TO-DOOR:
The item must be ordered before 12:00pm 2 days before delivery is required. This is a countrywide service. Delivery is dependent on stock availability and is not a guaranteed service. Please supply a STREET ADDRESS for this service.

All Door-to-Door shipping is done overnight from date of dispatch. Please note, that if the delivery address is more than 50Km outside any of the major city centres below, an extra regional delivery fee will be charged.

The major city centres are:

• Bloemfontein
• Cape Town
• Durban
• East London
• George
• Johannesburg
• Kimberly
• Nelspruit
• Pietermaritzburg
• Pietersburg
• Port Elizabeth
• Pretoria

SPORTSTUFF makes use of an outsourced, specialist courier company and cannot be held liable in any way, for damage or loss of any items once in transit. Also, it is the responsibility of the customer to ensure that the correct shipping address was entered on the order.

Refund and Return Policy

The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs. 
The Provider reserves the right to cancel an order for which payment has already been received.  This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.  Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Store Manager, Caroline Jack: caroline@sportstuff.co.za  

Updating of these Terms and Conditions

Provider reserves the rights to change, modify, add or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.